Individual Giving Officer

Location (UK): Office Hybrid* - London
Hours: Full-time, 35 hours per week
Salary: £33,621 per annum (London)
Benefits: Read more about the excellent benefits we offer
Contract type: Permanent
Travel: You will be required to work in the London office 40% of your contracted hours. There will be occasional travel to Chesterfield or other areas of the country for team away days (2-3 times a year).
Closing date: 23:59, Monday 11 March 2024

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

Do you enjoy creating print and digital campaigns to inspire supporter loyalty, by telling real life stories? Do you love testing and learning about what makes a mass audience tick, whilst understanding individual motivations to give? Do you have experience in Individual Giving fundraising or similar experience from outside of the charity sector? Then this role is for you.

About the role

Our Individual Giving programme includes cash appeals, regular giving, weekly lottery, retention pieces (including a supporter magazine), and more.

We need your help to improve our mass audience supporter loyalty, inspiring repeat donations and repeat actions across our products. You will deliver insight-led creative campaigns across print media and digital channels, aiming for donor acquisition, retention, uplift of donations, and the taking of non-financial actions too. You will use data to test and learn, optimising opportunities for our community to support.

You’ll join the small but mighty Individual Giving team, aiming to raise over £1.3 million in 2024/25, with ambition to grow in the future. Together with the Mass Engagement and Fundraising team, we strive to raise money to improve the lives of people with arthritis.

About you

If this sparks your interest, and your skills and experience include the following, then we’d love to hear from you:

  • Experience of planning and delivering engaging, innovative insight-led campaigns across print media and digital channels, within a charity or commercial setting.
  • Supporter or customer-led with a track record of developing retention or loyalty plans to inspire people to donate, purchase, or take non-financial actions.
  • Enjoying developing content, with a critical eye, that is relevant and engaging for different audiences.
  • Passionate about working with data and insights to understand audience needs and motivations, to help make campaigns more relevant and effective.
  • Managing multiple projects and conflicting priorities, whilst delivering to a high standard.
  • Working well with budgets, tracking financial and other metrics and working to improve ROI.
  • Working collaboratively with colleagues across levels and confidently with external agencies.
  • Being a proactive team-member, bringing ideas to the table, supporting and constructively challenging colleagues.
  • Acting as an advocate for people with arthritis, always creating opportunities to hear the voices of those with lived experience.
  • Feeling as comfortable embracing failures as you are celebrating success.

Is this you? If so, please apply today – we’d love to hear from you.

Personal experience of arthritis is also welcomed, but not essential, either directly or by supporting a friend/family member.

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

Download the job description and person specification for the Individual Giving Officer role (Word 52 KB).


Your excellent benefits include:

  • Flexible hours, environments and working practices to promote a healthy work/life balance.
  • Health and wellbeing support – including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries).
  • Simplyhealth cash plan.
  • Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
  • Learning and personal development opportunities.
  • Competitive annual leave, with the option to buy/sell up to five days per year.
  • Generous pension plan, with employer contribution of up to 10%.
  • Life Assurance plan (4 x salary).

How to apply

You must be based, and hold the right to work, in the UK to apply for this position.

To apply you MUST submit:

  1. a concise, up-to-date CV
  2. along with a completed Application form (Word 41.2KB) demonstrating how you meet the key requirements set out in the job description and person specification for the Individual Giving Officer role (Word 52 KB). All sections must be completed.

Email both documents as Word or PDF attachments by 23:59 hours, Monday 11 March 2024 to If you have a health condition that prevents you from following the steps above, please email us regarding alternative ways to apply. 

Application deadline and shortlisting

  • We advise candidates to apply early as we reserve the right to close applications ahead of this date.  
  • Only shortlisted candidates will be contacted. 

We do not wish to receive contact from agencies or media sales. 


Interviews expected: Monday 18 March on Microsoft Teams

As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.

About us

We have made a commitment in our Diversity and Inclusion Strategy to increase the diversity of our charity and we welcome candidates from a wide variety of backgrounds and experiences. We want our employees, volunteers and trustees to represent the broad diversity of the communities of which we are a part.

There are over 10 million people living with arthritis. That’s one in six, with over half of those living in pain every single day. The impact is huge as the condition slowly intrudes on everyday life – affecting the ability to work, care for a family, to move free from pain and to live independently. Yet arthritis is often dismissed as an inevitable part of ageing or shrugged off as ‘just a bit of arthritis’. We don’t think that this is OK. Versus Arthritis is here to change that.

Versus Arthritis is committed to keeping children, young people and vulnerable adults safe from harm. During the recruitment process we will undertake safer recruitment practices and relevant checks to ensure applicants are suitable to work with children, young people and vulnerable adults.

Read more about working for us.



“Our Flex ways of working enable our employees to have flexibility about how they work, whilst ensuring the needs of the charity are met.”

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Promoting and supporting diversity in the workplace.

Versus Arthritis is a Registered Charity No: 207711 and in Scotland No. SC041156.