Our policies

Fundraising promise

Our Fundraising promise represents a commitment to the code of fundraising practice and ensures that all our fundraising activities are legal, open, honest and respectful.

Finances and pay

We believe that we must offer a fair salary for the skills and the experience that we need to run a high performing, cost-effective and successful charity.

Privacy notice

Read our privacy notice for information about how we ask for your consent, what your rights are and how we keep your data safe.

Cookies policy

We use cookies to distinguish you from other users of our website. Read more about what cookies are and how they're used.

Terms and conditions

Read the terms and conditions for using our website, including how you may use material, linking to our site, using social media and our virtual assistant.

Modern Slavery Statement

Read about our commitment to ensure we combat the risk of modern-day slavery and human trafficking within our supply base.

Accessibility

We want to make sure everyone is able to use our website and we’re checking and improving our website against WCAG 2.0 AA standards.

Our commitment to keeping adults and children safe

Read about our commitment to keeping adults and children safe, and what to do if you are being abused or suspect abuse.

Arthritis tracker terms and conditions

Read the terms and conditions for using our Arthritis Tracker, including your data and privacy. You must be aged 13 or over and use an encrypted password.