Volunteer Experience Coordinator (Glasgow)

Location (UK): Office Hybrid* - Glasgow
Hours: Part time, 21 hours per week
Salary: Full time equivalent £29,016 per annum (rest of UK), Pro rata £17,409.60 per annum (rest of UK)
Benefits: Read more about the excellent benefits we offer
Contract type: Fixed term contract up to 31 March 2027
Travel: Although you will be based in the Glasgow office, travel will be required within the region approximately 3-4 times per month.
Closing date: 23:59 hours, Monday 05 August 2024

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

Do you have good practical experience of working alongside volunteers? Could you use your knowledge of volunteering best practice to help provide our volunteers with the best possible experience. If yes, you might want to consider joining our new Volunteer Experience Team based in 5 locations across the UK. We have exciting opportunities within our new Volunteer Experience Team to recruit new Volunteer Experience Coordinators as part of our 3-year sustainability plan in which we aim to expand and empower our network of volunteers delivering services to people with arthritis.

Our new Volunteer Experience Team is based within our People and Culture Directorate which delivers all our people related services across the Charity. We work together to ensure that Versus Arthritis is a great place to work and volunteer and that everyone feels, engaged, motivated, supported, valued and included and able to do their best for people with arthritis.

About the role

Our Volunteer Experience Coordinators provide best practice guidance at a local level to Versus Arthritis volunteers. Over the next three years you’ll be supporting the growth and diversification of our volunteer force and introducing new sustainable products (including digital) and processes to support them.

In this role, you will focus on empowering our volunteers by ensuring they receive a high-quality experience through forging relationships with them and ensuring they have what they need to carry out their volunteer roles. For example, you’ll be triaging queries, inducting and supporting new volunteers, delivering workshops particularly around digital awareness and competency, and encouraging networking between volunteers.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

Great spoken, written and presentation skills.
Ability to adapt communication style to audience.
Ability to assimilate information and help drive forward change.
Ability to build positive relationships quickly and to facilitate interactions between individuals and groups of people.
Good IT knowledge and ability to share information with others.
Ability to manage competing priorities and changing requirements.
Strong collaborative team player as well as able to work effectively on own initiative.

Download the job description and person specification for the Volunteer Experience Coordinator role (Word 54KB).

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

Benefits

Your excellent benefits include:

Flexible hours, environments and working practices to promote a healthy work/life balance.
Health and wellbeing support – including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries).
Simplyhealth cash plan.
Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
Learning and personal development opportunities.
Competitive annual leave, with the option to buy/sell up to five days per year.
Generous pension plan, with employer contribution of up to 10%.
Life Assurance plan (4 x salary).

How to apply

You must be based, and hold the right to work, in the UK to apply for this position.

To apply you MUST submit:

a concise, up-to-date CV
along with a completed Application form (Word 41.2KB) demonstrating how you meet the key requirements set out in the job description and person specification for the Volunteer Experience Coordinator role (Word 54KB). All sections must be completed.

Email both documents as Word or PDF attachments by 23:59 hours, Monday 05 August 2024 to recruitment@versusarthritis.org. If you have a health condition that prevents you from following the steps above, please email us regarding alternative ways to apply. 

Application deadline and shortlisting 

We advise candidates to apply early as we reserve the right to close applications ahead of this date.  
Only shortlisted candidates will be contacted.

We do not wish to receive contact from agencies or media sales. 

Interview

Interviews expected: in the week commencing Monday 12 August using Microsoft Teams

As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.

About us

We have made a commitment in our Diversity and Inclusion Strategy to increase the diversity of our charity and we welcome candidates from a wide variety of backgrounds and experiences. We want our employees, volunteers and trustees to represent the broad diversity of the communities of which we are a part.

There are over 10 million people living with arthritis. That’s one in six, with over half of those living in pain every single day. The impact is huge as the condition slowly intrudes on everyday life – affecting the ability to work, care for a family, to move free from pain and to live independently. Yet arthritis is often dismissed as an inevitable part of ageing or shrugged off as ‘just a bit of arthritis’. We don’t think that this is OK. Versus Arthritis is here to change that.

Versus Arthritis is committed to keeping children, young people and vulnerable adults safe from harm. During the recruitment process we will undertake safer recruitment practices and relevant checks to ensure applicants are suitable to work with children, young people and vulnerable adults.